Compare

Restaurant Platforms vs DoorDash

DoorDash is a great way to get discovered — but every order comes with a commission and the customer becomes theirs, not yours. Here's how keeping your orders direct compares.

Calculate your savingsSee a live restaurant
  • 0% ordering commission
  • You own your customers
  • All-in-one, cancel anytime
Keep your orders, keep your customers

The real difference is who keeps the money

DoorDash is great for getting discovered. But discovery shouldn't mean a permanent cut of every order — or losing the customer to the app.

On DoorDash
Order total$30
Commission (~28%)−$8
You keep$22

The customer belongs to DoorDash.

Direct on your site
Order total$30
Commission (0%)$0
You keep$30

The customer is added to your CRM.

Keep what you earn

Marketplaces like DoorDash publicly charge roughly 15–30% commission per order. On your own direct ordering site, that number is 0%. Over a busy month, the difference is real money back in your pocket.

Own the customer, not just the order

When a guest orders through DoorDash, the relationship — their name, email, and habits — largely belongs to the app. With your own storefront, every order builds a customer list you own and can market to.

Discovery is fine — dependence isn't

Use marketplaces to get found if you like. But the orders you can drive yourself shouldn't carry a permanent cut. Make direct your default and treat the apps as a bonus, not your livelihood.

Side by side

Restaurant Platforms vs DoorDash, line by line

The capabilities that matter for a restaurant that wants to own its growth — compared fairly.

  • Ordering commission

    Marketplace commission ranges are widely published; check current rates for your market.

    Restaurant Platforms

    0% on direct orders

    DoorDash

    Typically 15–30% per order

  • Who owns the customer

    On a marketplace, the guest's data and re-marketing largely belong to the app, not your restaurant.

    Restaurant Platforms

    You do — name, email, history

    DoorDash

    The marketplace owns the relationship

  • Direct online ordering on your own site

    Marketplaces are a directory you list inside, not your own branded storefront.

    Restaurant Platforms

    Included

    DoorDash

    Not included

  • Your own branded website

    Restaurant Platforms

    Included

    DoorDash

    Not included

  • Loyalty & rewards you control

    Any loyalty lives inside the marketplace, tied to its account — not yours.

    Restaurant Platforms

    Included

    DoorDash

    Not included

  • Guest CRM (a customer list you keep)

    Restaurant Platforms

    Included

    DoorDash

    Not included

  • AI restaurant manager

    Restaurant Platforms

    Included

    DoorDash

    Not included

  • Catering & large-order quotes

    Restaurant Platforms

    Included

    DoorDash

    Not included

  • Marketing automation (your audience)

    You can only market to your own guests if you actually own their contact details.

    Restaurant Platforms

    Included

    DoorDash

    Not included

  • Contracts & lock-in

    Restaurant Platforms

    No lock-in — cancel anytime

    DoorDash

    You depend on their app for orders

  • Setup

    Restaurant Platforms

    We migrate your menu — live fast

    DoorDash

    List on their platform

Comparisons reflect publicly available information and typical setups; check each provider for current details.

Switching is easy

Move over without missing a beat

You don't have to rebuild anything. We bring your menu and customers across, and you keep serving the whole time.

1

We move your menu for you

Send us your current menu and we'll set up your branded ordering site — items, photos, prices, and modifiers. You don't start from a blank screen.

2

Bring your customers with you

Already have a customer list? Import it and pick up loyalty and marketing right where you are. Every new order keeps building the list you own.

3

No downtime, no risk

Keep taking orders the way you do now while we get you set up. Flip the switch when you're ready — and cancel anytime, no lock-in.

No downtime · No setup fees · Cancel anytime

See what you'd keep with 0% commission

Run your real numbers in the savings calculator, or watch the whole platform on a live restaurant. Then decide for yourself.

Calculate your savings See a live restaurant

0% ordering commission · You own your customers · Cancel anytime